Customer care

Let’s find the right fit.

Questions about a pair, your size or an existing order? Tell us what you need and the Sole Culture team will guide you from there.

Before you write

How can we help?

Choose the closest enquiry type in the form. For an existing order, include the order number from your confirmation email so we can assist faster.

Tracking, address questions or an order that has not arrived within the expected 8–12 business days.

Tell us the style and size you are considering, and share any fit question before ordering.

Browse all shoes

Include your order number, shoe style, current size and requested replacement size or colour.

Email us directly

We aim to respond within 1–2 business days, Monday to Friday, excluding South African public holidays.

Send a message

Complete the form below. Fields marked with an asterisk are required.

First name

Last name

Email address

Mobile number

How can we help?

Order number

Message

For your security, never include card numbers, passwords or banking details in this form.