Shipping Policy

Effective date: 3 August 2026

Sole Culture currently delivers footwear orders within South Africa. Our estimated delivery timeframe is 8–12 business days from order confirmation. Business days exclude weekends and South African public holidays.

Processing and fulfilment

Orders are processed after payment has been successfully confirmed. Please check the selected shoe style, colour and size before completing checkout. Some pairs may be fulfilled by third-party logistics or supply partners and dispatched from a different location. Multiple pairs in the same order may arrive in separate parcels.

Delivery estimates

The 8–12 business-day timeframe is an estimate, not a guaranteed delivery date. Delivery may be affected by courier delays, severe weather, remote-area service schedules, address verification, peak shopping periods, customs or events outside our reasonable control. If we become aware of a material delay, we will use reasonable efforts to notify you.

Shipping charges

Any applicable shipping charge is displayed at checkout before payment. Unless stated otherwise, advertised product prices do not include optional expedited delivery services.

Tracking

Where tracking is available, tracking information will be sent to the email address or mobile number supplied at checkout after dispatch. Tracking scans can take time to update after the parcel enters the courier network.

Delivery information

Customers are responsible for providing a complete and accurate delivery address, contact number and email address. We are not responsible for delays caused by incorrect or incomplete information. If a parcel is returned because the address was incorrect, delivery was refused or reasonable delivery attempts were unsuccessful, additional delivery charges may apply before redispatch.

Loss or damage in transit

If a parcel appears lost, arrives damaged or contains the wrong shoe, colour or size, contact support@soleculture.co.za promptly with your order number and clear photographs of the shoes, size labels, shoe box and shipping packaging. We will investigate with the fulfilment partner or courier and provide the remedy required under applicable law. Minor scuffing to an outer shipping carton alone is not product damage where the shoes and retail shoe box remain unaffected.

Contact

For shipping questions, email support@soleculture.co.za.